Customer Service Advisor

Customer Service Advisor

Reporting to the Customer Service Supervisor, you will gain excellent experience servicing luxury online customers. Our Customer Service teams contribute to the growth of the organization across all lines of business, through customer engagement and expert product and service knowledge. We’re looking for candidates with call center or e-commerce experience to come in and really get started! This is great opportunity for someone looking to further their career within a high-growth environment.

What you’ll do:
1. You will assist customers with order enquiries through several channels (chat, email and telephone)
2. You will provide product and service information to customers
3. You will work with the Partner Services and Operations teams to resolve any order discrepancies
4. You will be the face of Farfetch to our customers and partners alike

We’d like to hear from you if:
1. You have experience with at least 1 year working in customer service, in a luxury/fashion retail environment
2. You have excellent communication skills, both verbal and written
3. You have the ability to work under pressure in a fast-paced environment
4. You are passionate about fashion and understand fashion brands
5. You are a proficient user of IT systems, both customer service specific and Windows packages
6. You have flexibility in schedule; must be available to work possible evenings, weekends, and holidays when needed

Send email to:[email protected]